#63 – From the Trenches: Why Your Hiring Fails & How to Fix It (Fletcher Wimbush – Discovered)

In this From the Trenches episode, Fletcher Wimbush joins Josh Peterson for one of the most direct and practical conversations the podcast has had about why hiring fails so often—and what MSP owners can do to fix it. Fletcher breaks down the structural problems baked into traditional contingency recruiting, including misaligned incentives that reward speed over quality and routinely leave employers, candidates, and recruiters frustrated. From wasted onboarding cycles to lost revenue capacity, the discussion connects hiring mistakes to downstream operational pain that MSPs feel every day. The conversation reinforces how disciplined people decisions support execution inside the Vision operating system.

The episode goes deep into what actually predicts on-the-job success, separating hiring science from folklore. Fletcher explains why personality tests alone fall short, why integrity and attitude matter more than most leaders realize, and how structured interviews, assessments, and reference conversations dramatically improve hiring accuracy. Josh and Fletcher also dismantle generational hiring myths, showing how poor hiring process—not “kids these days”—creates most talent problems. For MSP owners struggling with capacity, burnout, or repeated bad hires, this conversation offers a clear, experience-backed framework aligned with how BMK Vision approaches people, process, and performance.

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Episode Highlights

• 00:00:00 – Why traditional recruiting incentives fail MSP owners.
• 03:15:00 – The real cost of bad hires: lost revenue, burnout, and opportunity.
• 10:45:00 – Integrity, attitude, and what actually predicts job success.
• 19:30:00 – Why personality tests and generational stereotypes fall short.
• 29:00:00 – Structured interviews, references, and hiring science explained.
• 45:00:00 – De-risking hiring with assessments, working interviews, and process.

About the Guest

Fletcher Wimbush is the founder of Discovered and a hiring strategist with more than a decade of experience helping companies fix broken recruiting models. Building on talent assessment frameworks originally developed by his father, Fletcher focuses on integrity, attitude, and evidence-based hiring practices that dramatically improve long-term employee success.

🔗 Connect with Fletcher on LinkedIn →

About the Host

Josh Peterson is the CEO of Bering McKinley and host of the BMK Vision Podcast. Through the From the Trenches series, Josh speaks candidly with MSP owners and operators about growth, execution, and the realities of building sustainable service businesses.

🔗 Connect with Josh on LinkedIn →