Support Your Support Team By Hiring a Dispatcher

Think how much more productive you’d be if you didn’t have chores.

Instead of getting your groceries or picking up your dry cleaning, you could place all your energy on the tasks you want to accomplish, like excelling at work or finishing that novel you always wanted to write.

Sounds nice, but those chores always get in your way, slowing down your work and taking you away from what you’re best at.

When you don’t have a dispatcher on your support team, you give your technicians a laundry list of unnecessary chores that slow down your operations. Dispatchers are essential to your support staff, as they allow everyone to do what they’re best at instead of being caught up in smaller jobs.

When creating your support team, you brought in your technicians to do what they do best: handle software. The more time they spend using their talents to solve your customers' problems, the happier everyone is.

Without dispatchers, however, technicians are bogged down by the administrative work of handling and recording everything on the customers’ tickets and then communicating exactly what happened every time another technician gets involved. The paperwork needed to handle customer service tickets can quickly become a nightmare, with even one mistake in the organization's process.

Don’t look to your service managers, either. As the last line of defense against support conundrums, they can’t even begin to take on more tasks, let alone handle administrative ones. They are preoccupied with solving the most challenging support problems and managing their technicians. They certainly can’t afford to be slowed down by little organizational tasks that could be easily outsourced to a reliable dispatcher.

Moreover, your entire operation must step up and help organize the onslaught of support requests, adding higher levels of complex communication with no room for errors.

It doesn’t sound like a fun environment, right?

Let dispatchers take on the chore of organization.

Dispatchers put all their effort into making the workflow of your support team simple, escorting the ticket from the beginning of the support request until the problem is solved.

This helps the organization stay organized and can be a real money saver. Since the technicians won't have administrative chores, they have more time to do what they’re best at. With increased bandwidth, you’ll get more bang for your buck with every technician just by hiring a sole dispatcher.

Give your support team a bring. Bring a dispatcher for your service team and give your technicians a break from chores.

If you need help crafting your support team, our team at Bering McKinley are excellent advisors in this process. Using our decades of experience, we can help you build your team to its full potential and assist in all your IT & organizational challenges.

If you’re ready to get your support, contact us today.