#28 - From The Trenches - Micro MSP Growth & Streaming (Daniel Oquendo)

In this From the Trenches episode, Daniel Oquendo, owner of Whispering Dragons, joins Josh Peterson to discuss building and sustaining a micro MSP that serves small and local businesses. Daniel shares his path from game development to managed IT services, recounting early wins—like solving a critical certificate issue for a juvenile detention system—and the lessons learned along the way.

Now operating as a solo entrepreneur supporting around 20 clients, Daniel explains how strategic vendor partnerships and automation tools help him scale without staff overhead. He also reveals how his involvement in Beam Media Corp. is helping bridge MSP education and streaming innovation—using video and community engagement to make technology more approachable for small business owners.

For MSPs navigating small-business growth and innovation, explore these related articles: how to build profitable service agreements, creating a people-first MSP culture, and improving MSP financial operations through better data.

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Episode Highlights

• 00:04:00 – Transition from game development to managed IT services.
• 00:08:30 – Solving a critical certificate issue for a detention system client.
• 00:15:50 – Pricing transparency and trust—clients insisting on paying more.
• 00:18:30 – Operating as a solo MSP with 20 clients and vendor alliances.
• 00:21:30 – Educating micro businesses on cybersecurity and compliance.
• 00:43:30 – Beam Media: simplifying streaming and enabling monetization.
• 00:51:20 – Using streaming to educate and engage the small-business community.

About the Guest

Daniel Oquendo is the owner of Whispering Dragons, a micro MSP based in Florida serving small businesses with a focus on reliability, education, and cybersecurity. Daniel is also involved in Beam Media Corp., where he explores how streaming technology can help MSPs and creators build stronger digital communities.

🌐 Connect with Daniel on LinkedIn →

About the Host

Josh Peterson is the CEO of Bering McKinley and host of the BMK Vision Podcast. Through the From the Trenches series, Josh highlights MSP leaders who redefine growth through creativity, resilience, and genuine client connection.

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