#16 – From the Trenches - Building a Healthcare-Focused MSP in Houston (Terry Baylor)

In this From the Trenches episode, Terry Baylor, founder of Lift Life Technology, joins Josh Peterson to share his journey from corporate IT to entrepreneurship—building a healthcare-focused MSP in Houston. Rooted in faith and service, Terry’s mission is to help healthcare providers meet growing cybersecurity and HIPAA compliance demands while maintaining human-centered care.

Terry discusses transitioning into the MSP space, leveraging ConnectWise tools, and narrowing his focus to healthcare clients. He emphasizes leadership through humility, mentorship, and education—particularly around the Healthcare Cybersecurity and Resiliency Act of 2024—which will redefine compliance expectations for medical practices nationwide.

For MSPs exploring compliance-focused growth, learn how to prepare with our insights on HIPAA compliance and cybersecurity best practices, why vertical specialization drives MSP success, and how client education builds trust and long-term retention.

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Episode Highlights

• 00:01:12 – Inspired by faith and family, Terry launches Lift Life Technology to serve others.
• 00:06:16 – Applying holistic leadership principles for personal and professional growth.
• 00:15:48 – Leveraging MSP ecosystems like ConnectWise to scale efficiently.
• 00:19:48 – Narrowing focus to healthcare for strategic vertical specialization.
• 00:26:10 – Understanding the Healthcare Cybersecurity and Resiliency Act of 2024.
• 00:36:42 – Redefining sales as service—helping clients rather than pushing solutions.

About the Guest

Terry Baylor is the founder of Lift Life Technology, a Houston-based MSP specializing in cybersecurity and HIPAA compliance for healthcare providers. With a background in corporate IT and healthcare systems, Terry helps clinics and private practices strengthen their cybersecurity posture while meeting regulatory standards.

🌐 Connect with Terry on LinkedIn →

About the Host

Josh Peterson is the CEO of Bering McKinley and host of the BMK Vision Podcast. Through the From the Trenches series, Josh highlights stories from MSP leaders who are redefining success through leadership, community service, and specialized focus.

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