PSA Software for MSPs: Why ConnectWise Leads the Pack in 2025

Businesses cannot afford downtime or inefficiencies in their IT operations.

Managed Service Providers handle tasks behind the scenes, keeping IT systems running while others focus on the business itself.

From security to network uptime, they’re responsible for a lot more than most people realize. But here’s the catch: as the number of endpoints grows and clients demand stack up, running a tight ship isn’t just about skill, it’s about having the right tools.

That’s where PSA software for MSPs steps in. In 2025, one name consistently appears at the top of the list: ConnectWise. In fact, in 2025, 1,143 companies will be using it for IT management.

Let’s find out why ConnectWise leads the pack, especially when it comes to PSA software for MSPs.

The Cost of Sticking With Outdated PSA Tools

Using legacy PSA software for MSPs may seem “good enough” until the gaps start costing real money. Manual processes, poor visibility, and disjointed workflows slow down your team, directly impacting profit margins. MSPs using outdated systems spend more time on admin work and less time delivering value.

Research shows organizations that use modern MSP platforms reduce IT costs by 20–30% and improve productivity by up to 25%. Meanwhile, sticking to outdated tools increases risk exposure—cyberattacks become 50% more likely without real-time alerts or integrated access controls.

Even billing takes a hit: manual time tracking and inconsistent invoicing lead to revenue leakage that most MSPs don’t catch until it’s too late.

Modern clients expect speed, accuracy, and transparency. Clinging to legacy PSA software for MSPs makes it harder to scale, adapt, and ultimately compete.

Why ConnectWise Stands Out in a Crowded Field

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ConnectWise PSA is built with the day-to-day life of an MSP in mind. It understands how chaotic IT environments can be and doesn’t try to oversimplify what MSPs face. Instead, it meets them head-on.

Here’s what makes it click with serious MSPs:

• Everything in one place: Managing five different platforms just to resolve one issue wastes time and creates blind spots. ConnectWise consolidates ticketing, billing, time tracking, client records, and project workflows into a single platform.

• Built-in billing logic: Billable hours are easy to lose when techs are buried in support tickets. ConnectWise automatically links tracked time to the right contracts, SLAs, and services. It results in fewer missed charges, cleaner invoices, and less back-and-forth with clients come billing day.

• Faster ticket resolution: AI-driven triage from ConnectWise Sidekick helps techs prioritize issues efficiently and respond quickly. Built into Microsoft Teams, Sidekick surfaces ticket information, context, and next steps directly inside the chat window.

• Deep integrations: No MSP wants to rebuild their entire stack just to switch PSA tools. ConnectWise plays well with RMMs, CRMs, quoting tools, and documentation platforms. It supports the tools you already rely on, making transitions smoother and daily workflows tighter.

• Scales without mess: Whether you’re onboarding your third client or your thirtieth, ConnectWise keeps things stable. The Asio platform is designed to scale with structured automation, data integrity, and multi-client visibility without extra admin overhead.

• Stay ahead of the curve: Sticking with static tools is a slow bleed. ConnectWise ships updates based on direct MSP feedback and market shifts—cybersecurity, compliance, AI, remote work, you name it. You’re not left behind while the industry moves forward.

8 Features That Work the Way MSPs Do

Every MSP deals with constant context switching, reactive firefighting, and the pressure to do more without adding headcount. Here are eight features that the ConnectWise PSA software for MSPs has:

1. Tailored time tracking

For MSPs juggling multiple SLAs and billable contracts, time tracking isn’t just about accuracy—it’s revenue. ConnectWise breaks time down by task, client, and project, so nothing gets lost in bulk logs. This prevents scope creep and keeps clients aligned on what they’re paying for.

2. Seamless automated billing

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When contracts, time entries, and services are stored separately, billing becomes challenging. ConnectWise links them in real-time. That means invoices are sent faster, disputes decrease, and cash flow improves. MSPs stop acting like billing clerks and start focusing on strategy.

3. Insightful reporting

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Generic dashboards don’t cut it. MSPs need to track technician utilization, ticket turnaround, recurring revenue, and SLA adherence without wasting hours on spreadsheets. ConnectWise makes it easy to pull meaningful metrics so decisions are based on facts.

4. Strategic sales management

Pipeline visibility matters when you're quoting managed services, not just products. ConnectWise enables MSPs to link quotes to active contracts and view how incoming deals affect capacity. Sales and service stay connected, so teams don’t overpromise what they can’t deliver.

5. Expert project management

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62% of MSPs recognize project management as a significant component of their operations.

A big project with five clients and ten deliverables can’t be managed through email. ConnectWise enables MSPs to map phases, assign roles, track milestones, and flag risks before they derail the timeline. It keeps service teams aligned without micromanaging.

6. Responsive customer service

Clients want fast answers, not empty updates. ConnectWise structures tickets with full history, documentation, and internal notes, so any tech can jump in midstream. It’s designed for handoffs that don’t stall resolution time, even during staffing gaps or after-hours coverage.

7. Centralized IT management

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Running tools in silos creates gaps and gaps lead to downtime. ConnectWise unifies PSA, RMM, and third-party integrations into a single platform. That gives MSPs a full picture of their tech stack, contracts, and client history in one tab, not ten.

8. AI-driven hyperautomation

Manual triaging consumes time and exhausts techs. ConnectWise Sidekick uses AI to categorize, escalate, and suggest solutions without forcing a full platform switch. It acts more like a helpful second brain than another inbox MSPs have to manage.

Ready to Stop Fighting Your Tools?

For MSPs, efficiency isn’t just a goal; it’s the edge that keeps you profitable, scalable, and competitive. PSA software for MSPs has become a business-critical system. In 2025, ConnectWise PSA remains the top choice for MSPs that want performance without compromise.

If your current tools are slowing you down, it’s time to rethink the stack. Don’t wait until missed hours, billing issues, or client churn force the change.

At Bering McKinley, we help MSPs make the switch the right way with hands-on expertise, proven systems, and deep ConnectWise know-how. We utilize our Vision Wheel framework to assess performance, identify key process gaps, and implement PSA transitions with precision.

Interested in scaling smarter or tightening operations?

Schedule a call with Bering McKinley and explore what the right PSA platform could look like for your business.

Key takeaways

• Legacy PSA tools slow down MSP operations and increase risk, especially with billing errors and manual workflows
• ConnectWise consolidates ticketing, billing, time tracking, and reporting into one platform designed for MSP realities
• AI features like ConnectWise Sidekick speed up triage and help resolve tickets directly within Microsoft Teams
• Deep integrations allow MSPs to switch without disrupting their existing tool stack or client workflows
• Bering McKinley helps MSPs transition to ConnectWise using a proven framework backed by its Vision Wheel methodology

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