Mastering IT Help Desk for Career Growth

Have you been considering a career in IT or are you already working in the field? Regardless of where you stand, it's essential to understand the importance of mastering IT help desk. It is a great place to start your career and learn all the basics. However, there is more than just technical knowledge that you need to succeed in the IT field. Soft skills such as communication, problem-solving, and customer service can go a long way in helping you excel. Certifications and job training are also crucial for staying up-to-date with industry standards and trends.

But what if you want to move up the ladder? Specific training and an attitude to learn can help you become a dispatcher or service manager. At Bering McKinley, we provide Dispatcher Training and Service Manager Training that can help take your career to the next level. Join us today and let's work together towards your growth!

What is an IT help desk and what does it do?

An IT help desk is a centralized resource that provides technical support and assistance to users within an organization. It is responsible for resolving IT-related issues, answering user inquiries, troubleshooting problems, and ensuring smooth functioning of computer systems and networks.

Bering McKinley positions individuals for a fruitful career in IT support through specialized help desk career training programs. Their comprehensive help desk software and support ticket management solutions equip individuals with the knowledge base necessary for success in the IT department. With a strong focus on preparing individuals for the IT support field, Bering McKinley ensures that individuals are well-prepared for the next step in their IT careers.

The helpdesk is a good place to start

Starting a career in IT support often begins with the help desk, where professionals play a pivotal role. This entry-level position provides exposure to various aspects of information technology, technical support, and computer systems. According to the Bureau of Labor Statistics, it's the first step in an IT career ladder, offering a median annual salary in the information technology field. Gaining experience in desktop support and communication skills is crucial for advancement into other areas of computer support.

Soft Skills and certifications are important

In a help desk environment, soft skills, particularly communication, are vital. Customer service skills are indispensable in this role, as help desk professionals must effectively relay solutions to technical and non-technical users. A combination of technical and customer service skills is highly valuable for help desk technicians, as well as the ability to quickly adapt to new skills. Additionally, certifications can set help desk professionals apart in the competitive job market, paving the way for career growth in the information technology field.

Job training is important

Continuously updating skills with the latest technology is crucial for career growth in the IT support field. Ongoing education requirements ensure help desk professionals can address a variety of support requests, positioning them for advancement. As the Bureau of Labor Statistics highlights, job training contributes to a median annual salary increase. Staying abreast of developments in the information technology field through job training is the next step towards career advancement.

To move up you need specific training and attitude to learn

Developing expertise in information technology areas like cloud computing or cybersecurity is crucial for career advancement in the help desk field. Acquiring advanced degrees, such as computer science or IT certifications like CompTIA A+, can set individuals apart. Additionally, honing communication skills and pursuing continuous education are vital steps. According to the Bureau of Labor Statistics, median annual salaries for advanced positions in the information technology field are lucrative. The next step is to consider becoming a network administrator or systems administrator, utilizing skills in network administration, for further career growth.

Consider becoming a dispatcher or service manager

Considering a shift to becoming a dispatcher or service manager within the IT support field can offer significant opportunities for leadership and management skills development. Dispatchers are crucial in coordinating support requests and managing customer service for various devices, including desktop computers and laptops, while service managers oversee service desk operations and help desk software tools. Both roles present a path for career growth, providing a chance to take on more responsibilities and advance within the field.

How can Bering McKinley help?

Bering McKinley has trained hundreds of MSP leaders and can fast-track your team’s path to more measured and profitable outcomes.  Each certification course provides the skills, knowledge, and processes that close the gaps in knowledge, teach industry best practices and provide step-by-step application around advanced processes and KPIs that accelerate growth and reduce unknown errors.

Bering McKinley Dispatch Certification Course

Bering McKinley offers a comprehensive Dispatch Certification Course that prepares individuals to effectively manage support tickets and requests using a ticketing system. Focused on enhancing skills for a successful IT support career, the program equips participants with a strong knowledge base and a solid foundation for career growth. This training is the next step for IT professionals looking to advance in the information technology field, emphasizing the importance of communication skills and technical expertise.

Bering McKinley Service Management Certification Course

Enhancing leadership and management skills is the core focus of Bering McKinley's Service Management Certification Course emphasizing career growth in IT support. Participants acquire the skills to manage help desk software and external customers, providing them with the necessary tools for career advancement. Bering McKinley prepares professionals for the next step in their IT careers with comprehensive service manager training.

Mastering the IT help desk is a pathway to career growth and success in the tech industry. Starting at the help desk provides a solid foundation and understanding of customer service and technical support. However, it's important to not only have technical skills but also develop soft skills and earn relevant certifications. Job training and continuous learning are essential for progression. Consider exploring roles like dispatcher or service manager, which offer further opportunities for growth and leadership. If you're looking for comprehensive and professional training programs, Bering McKinley is here to help. With the Dispatch Certification Course and Service Management Certification Course, you can enhance your skills and take your career to new heights.