--- title: Master Time Tracking with ConnectWise PSA Tools description: Explore how ConnectWise time tracking facilitates accurate time entry, streamlined approvals, and detailed auditing for improved efficiency. image: https://beringmckinley.com/hubfs/BMK%20(1200%20x%20628%20px)%20(1)-2.png --- [Skip to the main content.](https://beringmckinley.com/blog/connectwise-time-tracking-accurate-entries-approvals-and-audits#main-content) [![Bering McKinley Logo](https://beringmckinley.com/hs-fs/hubfs/BMK%20(just%20text)%20logo.png?width=588&height=164&name=BMK%20(just%20text)%20logo.png "Bering McKinley Logo")](https://beringmckinley.com) [![BMK (just text) logo](https://beringmckinley.com/hs-fs/hubfs/BMK%20(just%20text)%20logo.png?width=1212&height=224&name=BMK%20(just%20text)%20logo.png "BMK (just text) logo")](https://beringmckinley.com) - [What We Do](https://beringmckinley.com/vision) - [BMK Vision](https://beringmckinley.com/vision) - [BPA](https://beringmckinley.com/business-performance-assessment) - [Master Project Plan](https://beringmckinley.com/master-project-plan) - [Management Consulting](https://beringmckinley.com/management-consulting) - [Sales Consulting](https://beringmckinley.com/sale-consulting) - [Application Consulting](https://beringmckinley.com/application-consulting) - [Finance Consulting](https://beringmckinley.com/finance-consulting) - [Who We Work With](https://beringmckinley.com/who-we-work-with) - [MSP / ITSP (1M or Less Revenue)](https://beringmckinley.com/msps-less-than-1m-revenue) - [MSP / ITSP (1-3M Revenue)](https://beringmckinley.com/msps-1-to-3m-evenue) - [MSP / ITSP (3-15M+ Revenue)](https://beringmckinley.com/msps-3-to-15m-plus-revenue) - [Internal IT Departments](https://beringmckinley.com/it-department) - [Brands We Work With](https://beringmckinley.com/brands-we-work-with) - [ConnectWise](https://beringmckinley.com/brands-we-work-with) - [Intuit / QuickBooks](https://beringmckinley.com/brands-we-work-with) - [MSP Bots](https://beringmckinley.com/brands-we-work-with) - [IT Glue](https://beringmckinley.com/brands-we-work-with) - [Datto](https://beringmckinley.com/brands-we-work-with) - [Lionguard](https://beringmckinley.com/brands-we-work-with) - [SkyKick](https://beringmckinley.com/brands-we-work-with) - [Lifecycle Insights](https://beringmckinley.com/brands-we-work-with) - [Phin](https://beringmckinley.com/brands-we-work-with) - [Alternative Payments](https://beringmckinley.com/brands-we-work-with) - [Vendor? 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It also provides insights into where your team's effort goes, how they can be more efficient, and ensures that every minute spent on billable work is accounted for. For MSPs, IT departments, and service-based companies, such visibility is necessary.  This is where ConnectWise time tracking comes in. ConnectWise's time tracking feature can share more than just hours. This guide is to help you get the fullest potential of ConnectWise's time tracking feature.  ConnectWise PSA helps organizations track resource use and manage billable and non-billable time effectively. Plus, it helps you track and monitor all of your service-level agreement (SLA) obligations. Together with the time tracking module and possibly guidance from a ConnectWise consultant, you can manage time, workflow, and billing more effectively, and gather critical information on resource utilization effortlessly. ## Common Time Tracking Challenges Even with the best solutions available, tracking time can easily go off course if you skip or enter incorrect data. Though seemingly small oversights, these can quickly accumulate into huge miscalculations in productivity and profitability. Let's examine a few common time tracking blunders and their potential remedies: ### 1. Inconsistent data and tracking Your employees may forget to clock in and out, misreport hours, or track time inconsistently, leading to inaccurate billing, reporting errors, and reduced productivity. #### Solution: Set reminders or use automated tracking features to encourage real-time logging. Avoid backdating entries, and promote a culture of regular, honest time tracking to maintain data accuracy. ### 2. Choosing the wrong time tracker Using a time tracking tool that doesn't align with your team’s workflow or company needs can be more of a burden than a benefit. #### Solution: Select a tool that’s tailored to your business, especially one designed for MSPs or service-based teams. Ensure it integrates seamlessly with your existing systems and offers the flexibility your team requires. ### 3. Incorrect usage of the tool Many teams struggle with underutilized features, a lack of training, or failing to customize the system to fit their operations. #### Solution: Provide regular training on how to personalize dashboards or workflows and offer dedicated support. This will ensure that your team is confident using the tool and making the most of it. ### 4. Lack of insight from data Simply collecting time data isn’t enough. You have to analyze and use it effectively. Without proper analysis, you can overlook valuable insights. #### Solution: Review tracked time regularly to spot patterns, identify inefficiencies, and make informed, data-driven decisions that improve overall performance. ## Benefits of ConnectWise Time Tracking Effective time tracking isn’t just about hitting “start” and “stop”—it’s about having the right features in place to capture, manage, and analyze time efficiently. ConnectWise PSA offers a range of benefits to streamline the entire process, including: ### 1. Accurate time entries Missing time entries and incomplete notes can lead to unnecessary cost, incorrect reports/records, and thus the same pitfalls. Accurate time entries integrated in ConnectWise PSA's user-friendly interface allow for easy and accurate record-keeping. This simplifies the process of recording total time spent on specific tasks and optimizes resource allocation. ### 2. Streamlined approvals Approvals within the ConnectWise time tracking feature ensure that all time entries are accurate and complete before billing. These approvals help to hold individuals accountable for their time entries. Managers can access a list of all pending approvals and missing time sheets. Based on that, they review and approve the timesheets if they meet all the requirements, or reject them if any adjustments are needed. This helps reduce delays and streamline billing workflows.  ### 3. Audit-ready logs ConnectWise provides detailed audit trails, session histories, and a single database structure to maintain data integrity to support regulatory compliance, improve transparency, and simplify internal reviews. ### 4. Process consistency You should establish clear rules for logging billable vs. non-billable time, rounding practices, and handling time discrepancies. Remember, a consistent process enhances team alignment and ensures cleaner data across the board. ### 5. Improved project visibility Track time spent on individual tasks to assess project progress and performance. This way, you can identify inefficiencies and keep projects on schedule and budget. ### Key Takeaways - ConnectWise PSA time tracking ensures accurate time entries, streamlined approvals, and reliable audits. This helps to boost billing accuracy and team accountability - You can resolve common tracking issues. This includes inconsistent entries, poor tool fit, or underused features with real-time logging, proper training, and insightful data review - With intuitive interfaces, automated workflows, and audit-ready logs, ConnectWise empowers IT teams to optimize time management and meet compliance standards ## FAQs How do I log time in ConnectWise? You can use the time entry module in ConnectWise to log time spent on specific tasks or projects. Time approvers can then review these time sheets, pending approvals, and missing time sheets. What are some of the common errors in time tracking? Some of the most common errors in time tracking include forgotten time entries, missing or incomplete information, inaccurate work role/type, and more. How to improve time tracking inaccuracies? To improve time tracking accuracy, you can use ConnectWise features such as time entry modules and approval workflows. Also, encourage employees to review their time sheets regularly and make required changes.   - [Tweet](https://twitter.com/share) [![ConnectWise Manage: How Do I Get my Techs to Enter Time into ConnectWise?](https://beringmckinley.com/hubfs/ConnectWiseManage2.svg)](https://beringmckinley.com/blog/connectwise-manage-techs-time-entry) #### [ConnectWise Manage: How Do I Get my Techs to Enter Time into ConnectWise?](https://beringmckinley.com/blog/connectwise-manage-techs-time-entry) [![Picture of Josh Peterson](https://beringmckinley.com/hs-fs/hubfs/Josh%20Peterson%202024%20picture.png?width=30&name=Josh%20Peterson%202024%20picture.png) Josh Peterson](https://beringmckinley.com/blog/author/josh-peterson) : Oct 5, 2023, 1:02:58 PM Connectwise has built a tool that allows technicians to enter their time. Yet why do techs fail to enter time? Get the tips and tricks for time entry. [ConnectWise Training](https://beringmckinley.com/blog/tag/connectwise-training) [PSA Consulting](https://beringmckinley.com/blog/tag/psa-consulting) [Read More](https://beringmckinley.com/blog/connectwise-manage-techs-time-entry) [![ConnectWise Ticketing System Setup: Service Boards, Workflows, Escalations](https://beringmckinley.com/hubfs/BMK%20(1200%20x%20628%20px)%20(8)-1.png)](https://beringmckinley.com/blog/connectwise-ticketing-system-setup-service-boards-workflows-escalations) #### [ConnectWise Ticketing System Setup: Service Boards, Workflows, Escalations](https://beringmckinley.com/blog/connectwise-ticketing-system-setup-service-boards-workflows-escalations) [![Picture of Josh Peterson](https://beringmckinley.com/hs-fs/hubfs/Josh%20Peterson%202024%20picture.png?width=30&name=Josh%20Peterson%202024%20picture.png) Josh Peterson](https://beringmckinley.com/blog/author/josh-peterson) : Jul 28, 2025, 2:00:00 PM Find out how the ConnectWise ticketing system can help organizations prioritize tickets, monitor their progress, and record resolutions for better... [ConnectWise](https://beringmckinley.com/blog/tag/connectwise) [ConnectWise Ticketing](https://beringmckinley.com/blog/tag/connectwise-ticketing) [Read More](https://beringmckinley.com/blog/connectwise-ticketing-system-setup-service-boards-workflows-escalations) [![ConnectWise Manage Consulting Success Story](https://beringmckinley.com/hubfs/ConnectWise%20Manage%20Consulting%20Success%20Story.svg)](https://beringmckinley.com/blog/connectwise-manage-consulting-success-story) #### [ConnectWise Manage Consulting Success Story](https://beringmckinley.com/blog/connectwise-manage-consulting-success-story) [![Picture of Rose Avila](https://beringmckinley.com/hs-fs/hubfs/rose-avila.jpeg?width=30&name=rose-avila.jpeg) Rose Avila](https://beringmckinley.com/blog/author/rose-avila) : Oct 5, 2023, 1:00:18 PM ConnectWise Manage consulting helped this MSP and others realize incredible insights into their financial reporting through improved set-up. 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