ConnectWise News You Can’t Miss: Major Developments and Their Impact on the MSP Community

The managed service provider (MSP) landscape is constantly evolving, and ConnectWise remains a pioneer in shaping this dynamic industry. Whether you're a veteran MSP or new to the business, keeping up with ConnectWise’s advancements is vital to staying ahead in the IT world. 

This blog examines the latest developments from ConnectWise, what they mean for MSPs' day-to-day operations, and how you can leverage them to grow your business. Let's explore how these updates could redefine the way you deliver IT services. 

Key Developments You Should Know About 

ConnectWise has made waves with several recent announcements. Here are the biggest ones impacting MSPs today:

 1. The Expansion of ConnectWise RMM Tools 

ConnectWise has introduced updates to its remote monitoring and management (RMM) solutions. These improvements aim to deliver faster deployment, enhanced cybersecurity features, and better real-time reporting to help MSPs act swiftly and accurately. 

2. Advanced AI-Powered Ticket Automation 

The company revealed significant advancements in ticketing automation using artificial intelligence. ConnectWise Assist is now better equipped to prioritize urgent tickets and even auto-resolve common issues, cutting response times dramatically. 

3. A Focus on Streamlined Integrations 

ConnectWise unveiled better integrations with third-party products, including Gozynta Mobius, IT Glue, PAX8, and ConnectBooster. This ensures a smoother workflow for MSPs juggling different tools across various systems. 

4. Enhanced IT Nation Programs 

ConnectWise continues to offer expanded training and networking opportunities through its IT Nation programs. For MSPs looking to scale, this is an invaluable chance to learn best practices, troubleshoot industry challenges, and connect with peers. 

5. State-of-the-Art Cybersecurity Solutions 

With cybersecurity threats on the rise, ConnectWise fortified its security suite, empowering MSPs with better threat detection, advanced endpoint protection, and user-friendly dashboards for simplifying security management. 

This is all the more pertinent now, as outlined by the brief advisory ConnectWise released on May 28th, 2025. As per the advisory, “ConnectWise recently learned of suspicious activity within their environment that they believe was tied to a sophisticated nation-state actor, affecting a very small number of ScreenConnect customers.”

ConnectWise promptly engaged the services of Google Mandiant to investigate the incident. ConnectWise and other MSP tools are now more than ever on the radar of internal hacking and criminal groups. Although no tool is perfect, it is important for you and your clients to work with a tool that has the resources to properly secure and remediate issues.

What This Means for MSP Operations 

ConnectWise is upping the ante, but what do these updates mean for you as an MSP? 

Optimized Workflow Efficiency 

The RMM updates and streamlined integrations mean MSPs can operate more efficiently, with fewer interruptions in service delivery. You can now spend less time troubleshooting and more time focusing on creating value for your clients. 

Faster Customer Response Times 

AI-powered ticket automation is a game-changer for productivity. Prioritizing critical issues while delegating repetitive tasks greatly increases your team's ability to deliver faster and more dependable service. 

Stronger Client Relationships 

Advanced reporting and better integrations mean you can provide deeper insights and even proactive solutions to your clients, building trust and long-term partnerships. 

Improved Security Measures 

A fortified cybersecurity suite helps safeguard your clients against emerging threats, while your business benefits from the ease of managing these tools at scale. 

Security is key for MSPs. ConnectWise expanded its monitoring and tightened security across its environment when a recent vulnerability was discovered. You cannot rely on any single layer of security; everyone must work together to stay secure and assume the worst. The key is to constantly improve your security posture every day.

Growth Through Community & Education 

Through IT Nation programs, MSPs gain access to skill-building opportunities and business growth by engaging with top innovators and industry experts.

Expert Analysis on ConnectWise Developments 

Why do these updates matter so much? Because they aren’t just about improving existing services – they're about evolution in an industry that thrives on innovation. 

“ConnectWise’s focus on AI and better integrations indicates their understanding of MSPs' pain points. They’re leaning into automation, which isn’t just a tool for efficiency but a necessity for scalability,” says [Insert Expert Name], a technology consultant and longtime ConnectWise partner. 

Strategic upgrades like these show that ConnectWise is committed to adapting alongside MSPs, helping them stay competitive while tackling complex, evolving client demands. 

Action Steps for Leveraging These Updates 

Want to take advantage of these developments? Here's where to start:

 1. Deepen Your Knowledge 

Explore the new features ConnectWise offers, such as updated RMM functions or AI-driven tools. Attend IT Nation events or webinars for step-by-step insights into using the latest tools effectively. 

2. Streamline Your Processes 

Work with your team to identify bottlenecks in your workflows, then use the updated integrations to resolve inefficiencies. Tools like IT Glue and ConnectBooster offer integrations with superior alignment, eliminating unnecessary manual tasks. 

3. Strengthen Cybersecurity 

Audit your current cybersecurity plan and see how ConnectWise’s latest enhancements can fill gaps. From endpoint protection to seamless documentation, make sure your approach is robust yet easy to manage. 

4. Engage with the ConnectWise Ecosystem 

Join ConnectWise’s IT Nation programs to stay in the loop, gain actionable advice, and discuss challenges with other MSPs who are navigating similar upgrades. 

5. Collaborate with Experts 

Need tailored guidance for your MSP? Consulting firms like Bering McKinley offer insights into optimizing ConnectWise tools and strategies to ensure you're maximizing their value. 

What Bering McKinley Thinks About the Updates 

At Bering McKinley, we see these developments as an important milestone for MSPs. Tools like AI ticket automation and improved integrations can significantly boost operational efficiency when implemented correctly. 

Our role has always been to empower MSPs through management and application consulting. We stand ready to help you master these ConnectWise updates, whether that’s improving team collaboration, adjusting workflows, or upgrading cybersecurity operations in line with the new tools. 

Our Vision Program, which focuses on refining processes and improving profitability, ensures you’re not just adopting change but strategically leveraging it for growth. 

Looking Forward 

ConnectWise's latest updates make one thing clear: the MSP industry is evolving, and now’s the time to adapt. The new tools and features aren’t just solutions to today’s challenges; they are the roadmap to redefining success in IT services. 

By staying ahead of the curve and integrating these changes, you can grow your business, scale your services, and continue delivering top-notch experiences to your clients. 

Need personalized advice on how to implement these tools seamlessly? The team at Bering McKinley can help. Contact us today and transform your MSP operations!