ConnectWise Manage vs. ConnectWise Control: Choosing the Right Tool for Your MSP

For managed service providers (MSPs), having the right tools in place can make or break your business. Whether it’s streamlining operations or offering exceptional remote support, your choice of software plays a vital role in how effectively you serve your customers. If you’re considering ConnectWise solutions, two names probably stand out—ConnectWise Manage and ConnectWise Control. 

But how do you decide which one is right for your MSP? This blog breaks down the key features, benefits, and use cases of both tools, offering a clear comparison to help you determine your next step. By the end, you’ll have a solid framework to ensure your choice aligns with your specific needs. 

Understanding ConnectWise Manage 

Think of ConnectWise Manage as the brain behind your MSP operations. 

It’s a professional services automation (PSA) tool designed to help MSPs improve their workflows and manage multiple business functions effortlessly. 

Key Features of ConnectWise Manage for MSPs 

• Service Management: Intuitive ticketing systems that ensure nothing falls through the cracks. 
• Project Management: Organize and oversee client projects with ease using Manage’s built-in tools. 
• Time Tracking & Billing: Accurately track billable hours, reducing administrative headaches. 
• Sales Pipeline Management: Monitor lead progression, forecast revenue, and improve close rates. 
• Integrations: Seamlessly links with CRMs, RMM tools, and other ConnectWise software. 

When to Use ConnectWise Manage 

Is your MSP struggling to keep track of service tickets or struggling with fragmented internal systems? Manage excels in scenarios where collaboration, tracking, and organization are key. For example, if your helpdesk team is drowning in tickets or if your project timelines often run off course, this tool becomes an invaluable asset. 

Understanding ConnectWise Control 

While ConnectWise Manage organizes your operations, ConnectWise Control empowers your support capabilities. 

ConnectWise Control (formerly ScreenConnect) is a remote support and remote access software. For MSPs focusing heavily on providing remote assistance, it’s a game-changer. 

Key Features of ConnectWise Control 

• Lightning-Fast Remote Support: Quickly connect to client systems to resolve technical issues in real time. 
• Unattended Access: Access devices even when no one is present on the client’s side. 
• Custom Branding: Tailor the interface to reflect your MSP’s branding. 
• Session Recording: Record your remote sessions for training or compliance purposes. 
• Security You Can Rely On: Prevent unauthorized access with features like two-factor authentication. 

When to Use ConnectWise Control 

Control shines when remote troubleshooting is the heart of your services. Suppose an enterprise client notifies you about a system-wide software glitch—Control allows your team to respond within minutes, minimizing downtime and keeping their operations running smoothly. 

Interested in trying it? There’s even a ConnectWise Control free version available, which is a good way to get a feel for its capabilities before upgrading. 

ConnectWise Manage vs. ConnectWise Control 

Which is better depends entirely on what your MSP needs. Here’s a point-by-point comparison to help you decide. 

Factors to Consider 

Still torn? Here are some important factors to weigh before making your decision. 

1. Size and Type of Your MSP 

• Are you managing a medium to large team? Manage offers tools for collaboration and organization. 
• If most of your work revolves around providing remote support, then Control is the obvious choice. 

2. Specific Needs 

Ask yourself questions like:

• Do I need to streamline internal operations? (Manage!) 
• Do I need robust support tools for client devices? (Definitely Control!) 

3. Budget & Scalability 

If you’re budget-conscious, the ConnectWise Control free version lets you get started with remote support at no cost. For management solutions, you’ll want to evaluate your ROI before scaling up a tool like Manage. 

How to Choose the Right Tool 

Still unsure? Use this decision-making framework to confidently choose between ConnectWise Manage and Control. 

1. Define Your Primary Goal 

What’s your immediate need—boosting support efficiency or improving internal management? 

2. Test the Tools

ConnectWise offers trial versions. Leverage them! For instance, explore the ConnectWise Control free option to test its capabilities without a financial commitment. 

3. Speak to Experts 

Tools are only as good as their implementation. That’s where expert consultants can help. 

Choosing the right software for your MSP is critical to your success—but you don’t have to do it alone. At Bering McKinley, we specialize in guiding MSPs toward decisions that maximize efficiency and profitability. 

Whether you’re leaning toward Manage, Control, or something else entirely, our team can help you refine your operations strategy and train your staff to get the most out of your software choices.